Refund & Cancellation Policy

Clear & Transparent Refund Guidelines

At Billwise POS (operated via bill.show), we strive to ensure transparent, reliable, and secure payment and canteen wallet services for parents, students, and educational institutions.

1. Wallet Recharge Nature & Non-Refundability

The student canteen wallet is a digital prepaid facility designed specifically to speed up canteen checkout lines during peak school/college break times. Once a recharge transaction is completed successfully, the credited amount is immediately allocated to the student's account for campus dining and cannot be withdrawn or refunded as cash during normal academic sessions.

2. Student Exit or Graduation Settlement

When a student formally graduates, transfers to another institution, or permanently withdraws from the school or college:

• The parent or guardian may submit a formal exit clearance request with the institution's canteen administrative office.
• The administration will reconcile the remaining unspent wallet balance.
• Any verified unspent balance will be refunded directly to the parent's registered bank account or original payment method within 7 to 14 business days following institutional clearance.

3. Failed, Timed Out, or Duplicate Deductions

If an amount is deducted from your bank account, card, or UPI app, but the recharge fails or does not reflect on the student's wallet balance due to network or banking server timeouts:

• Automatic Reconciliation: Our system performs automated hourly reconciliation with Razorpay. If the payment is confirmed late, the balance is automatically credited to the student wallet.
• Automatic Refund: If the transaction cannot be settled or verified, the amount will be automatically reversed by the payment gateway (Razorpay) back to your original source payment method (bank account / UPI / card).
• Turnaround Time: Bank processing timelines for refunds typically range between 5 to 7 working banking days, depending on your issuing bank.

4. Cancellation Policy

Because digital wallet top-ups are credited instantaneously to enable immediate purchases during active school hours, voluntary cancellation of a successful recharge is not permitted once funds have been credited, except under the exit clearance protocol outlined in Section 2.

5. Damaged or Lost Student ID Cards

If a student loses their RFID smart card or ID badge, the parent or student should contact the canteen operator or school administration immediately to freeze the card. Freezing the card protects the wallet balance instantly. The remaining funds will be safely migrated to a newly issued replacement card.

6. Need Assistance with a Transaction?

If you experience any issues with a recharge, duplicate debit, or require assistance, please reach out with your Payment Reference ID (e.g., pay_xxx or rzp_order_xxx) and Student Roll Number: